The Client

I’m the CEO of a streaming company that provides video content of ballet, theatre, and other general performances.

We needed someone to rebuild our site and create our platform for streamming video content

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The Approach

They came as a reference to us. Interestingly enough, they don’t handle our Latin American site, but they take care of everything else.

The size of the team has varied over our relationship depending on how we develop certain things. We started working with them in 2012, and we’ve continued to have ongoing projects with them every month.

They used WordPress to rebuild our website, and integrated it with Vimeo. We do a lot of integration and customization with Salesforce. We also aggregate plugins, including Stripe, to operate in different languages as well.

They operate as our internal IT, but they’re externalized. The last project they worked on for us was for a festival, and they created a streaming capability for us in 10 days. We launched the video onto the platform that they created, and people were able to comment on it. It was also fully integrated with marketing. This project took about 4–5 months to develop, and we ended up including a couple of additional features that weren’t in the original requirements.

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Outcome

They are quite good. If they don’t meet the goal, it’s probably because the project was more complicated than expected or because we added in unexpected requirements. With regards to whether they’re going to meet a goal or not, they are very open in terms of what kind of difficulties they are having. Communication tends to flow very well, which is why we continue to work with.

The website definitely reduced our time to go to market once we actually started working with them, because we change it every 2 weeks. It gives us the flexibility to be able to push things out, which we weren’t able to do before. I can’t provide any numbers because I don’t have anything to compare them to. We expect them to effectively collaborate with the great designer we have, and also work across differing cultures and countries.

Their responsiveness and flexibility are impressive. Even though they are external developers, they act like a team player for us completely. They’re able to remain flexible to accommodate our needs.

Their ability to communicate is also commendable. We’re always in contact, and we’ve never had any issues with them. The service level agreement we have with them is usually of very high standards, especially compared to other developers.

Feedback

TowerHouseStudio remains as the primary IT resource due to their reliable communication and ability to effectively collaborate with the in-house designer. Their responsiveness, adaptability, and transparency are also notable.

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